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Updated January 7, 2008
Communication Division
The Communication Division answers all incoming 911 emergency telephone calls, along with requests for service or assistance from other law enforcement agencies. The Division also answers calls for ambulance and fire fighting equipment, dispatching the Mansfield Fire Department as needed. The Division also routinely handles many non-emergency requests for service.
There are currently thirteen (13) dispatchers for all three shifts. All dispatchers receive training in the use of TCIC/NCIC and several types of 911 and Stress Management courses.
Communications Supervisor
A supervisor, who reports directly to the Deputy Chief of Police, manages the Division. The current supervisor is Sue Willis, who as served as Supervisor of Communications for the Department since 1999. Prior to that, she worked as a Department Call Taker and Dispatcher for many years. Ms. Willis holds a Basic Telecommunicators Certificate, TCIC/NCIC Full Access, Powerphone Fire Dispatching Training, and Stress Management Training. She also holds a Communications Supervisor Certificate from APCO, received Terminal Agency Coordinator Training from the Texas Department of Public Safety, and has received a 911 award from the State of Texas.
